Government Success Representative

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in? You have come to the right place.

Go Vocal (formerly CitizenLab), a global social impact scale-up with its HQ in Brussels, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 500+ local governments and organisations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, Go Vocal has given 750,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes.

Go Vocal is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.

Government Success Representative at Go Vocal

As our Government Success Representative, your main goal is to help our clients get the best out of their engagement platform.

You work closely with our Government Success Manager for the Netherlands to build client relationships through onboarding, increasing adoption, ensuring retention and satisfaction, and managing risk.

What do we expect from you?

You thrive in a small, agile team with a strong bias for action. You are curious, open-minded, passionate about digital democracy, and ready to tackle technical challenges. You learn quickly and align with the following profile:

• You can demonstrate a strong interest in the topics of public governance & community engagement.
• You are empathetic and show a positive attitude with a desire to help our clients reach their goals.
• You are tech-savvy and comfortable with digital tools.
• You have some experience with giving trainings & workshops.
• You have a results-driven mentality, with a bias for speed and action.
• You are a proactive team player who can work independently in a fast-paced environment.
• You are fluent in English and Dutch
• You are willing to travel to the Netherlands a minimum of four times/year. It is a plus if you are based in the Netherlands or Belgium.
• A strong plus: you have a background in working with or at a local government

Eagerness to learn, talent, and enthusiasm are more important than ticking the boxes. Even if not all desired requirements are met, but you're very excited about the role, we want to hear from you.

What can you expect from us?

• Unlock your full potential and create social impact at scale. Day-to-day, we work with local government leaders across the world to help them connect with their communities.
• Become a key factor in our rapid transition from a startup to a scaleup (50 employees), and our international expansion.
• Work full-time in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
• Join our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.
• Enjoy an informal work vibe with open communication and full transparency on results.
• Participate in our various hybrid (in-person/remote) team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.
• Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
• Receive a competitive salary package—the salary range is between 35.000 and 50.000 euro gross—including perks such as a professional development budget, 26 days PTO, a collective bonus plan, unlimited access to mental well-being support via OpenUp, full flexibility on working from home, and much more.

Go Vocal is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, genders, experiences, abilities, and perspectives to apply.